Agentic AI’s role has grown rapidly over the past several months as organizational leaders are seeking ways to speed up AI transformation. We are convinced that agents + copilot + human ambition can deliver real AI differentiation for our customers. By putting an agent’s autonomous capacity to work for their business, our customers lock the opportunity to realize greater value. The recent introduction of Microsoft 365 Copilot Chat delivers our promise of “copilot for all” by giving front line workers a free, secure and enterprise-ready AI-chat interface. Our customers build their own custom agents with the non-code features of Microsoft Copilot Studio, which allows citizens and professional developers to expand the copilot’s capacity and provide the unique needs of their industry. We also offer the best pre -built agent frames right outside the box, such as sales agent, who works autonomously to help sellers build pipeline and close more agreements at greater speed. Similarly, we recently announced general purposes of reasoning – such as researcher and analyst – and invite all our Microsoft 365 -Copilot users to try these in their environments.
It is exciting to see how agents run pragmatic AI innovation for our customers by increasing productivity, creating capacity across any role and function and improving business processes. Below are a few highlights from the last quarter that emphasize the effect of an Agent AI approach – from improving employee experiences to streamlined workflows and significant cost savings.
Agentic Service Administration Software provider Nuclear work Suppled Ai Foundry to create atom – an AI agent that transforms the digital workplace experience for employees and automates service delivery. Adoptors of this agent management platform recognize significant benefits such as Reduced operating costs and increased employee satisfactionwith a customer who achieves a 65% deflection rate within six months of implementation and projections of 80% by the end of the year. Integration in Microsoft teams and other company tools has further streamlined service delivery, giving employees easier access to information and support. Company’s AI-driven approach has resulted in one 20% increase in accuracy and 75% reduction in the response load compared to competing solutions.
To support employees when they manage the high demand for internal requests and create a more satisfactory work environment, BDO Colombia Used Copilot Studio and Power Platform to develop BETIC 2.0 – an agent who centralizes and automates key payroll and financing processes. The agent REDUCED OPERATIVE WORKING LIKE WITH 50%, Optimized 78% of internal processes and showed 99.9% accuracy in administered requests. It also helped reduce duplicative work, optimized workflows, improved the employee client experience and continue to act as a competitive differentiate for the company on the market.
Dow uses agents to automate the shipping inventory analysis process and streamline its global supply chain to unlock new efficiency and value. Receiving more than 100,000 shipping invoices via PDF every year, DOW built an autonomous agent in Copilot Studio to scan for invoicing inaccuracies and surface them in a dashboard for employees’ review. With the help of the freight agent – another agent built in Copilot Studio – employees can further investigate by “dialogue with the data” in natural language. The agents help the employees Solve the challenge with hidden losses autonomously within minutes rather than weeks or months. Dow expects to do that Save millions of dollars on shipping costs through increased accuracy in logistical rates and billing within the first year.
As a leading provider of sustainable energy in Belgium, Eneco Serves over 1.5 million customers. Facing performance issues with their existing chatbot, Eneco developed a new AI-driven agent using the non-code, graphic interface in Copilot Studio. This multilingual agent was implemented on the company’s site in just three months and integrated seamlessly with its live chat platform. The new agent administers 24,000 chats a month – an increase of 140% compared to the previous solution – and resolves 70% more customer interviews without a pass to a live representative. For requests that require escalation, the agent provides an AI-generated summary of the conversation for a more optimized call center experience.
To reimagine trend forecasts and consumer marketing, Estée Lauder Companies Inc. Leveraged Copilot Studio to develop Consumeriq – an agent who centralizes and streamline consumer data to enable immediate access to action insights. Using natural languages ​​PROMPS, the agent Reduced the time required for marketers to collect data from hours to seconds while accelerating decision making and helping prevent duplicated research. Together with Azure Openai Service and Azure AI search, teams can collect data, identify trends, build marketing assets, inform research and move products to the market faster.
To create suggestions and streamline knowledge -encompassing and organization, Fujitsu Gear Azure AI Agent Service in Azure AI Foundry to develop an intelligent, scalable AI Agent for Sales Automation. The agent Increased productivity for sales teams by 67%while addressing knowledge holes and allowing them to build stronger customer relationships. This transformation enabled teams to switch from time -intensive tasks to strategic planning and customer relationship building, while supporting new employment with product information and strategic guidance.
To reduce manual tasks and help employees provide extraordinary experiences, Global Baker Grupo Bimbo Established its first technology center for expertise. Using Power Platform Solutions and Copilot Studio, teams created 7,000 power apps, 18,000 processes and 650 agents to reduce busy work and improve consumer service. By automating tasks with low value Saved tens of thousands of millions dollars annually in development efforts and operating efficiency. Grupo Bimbo also migrated to Azure for its AI capacities, scalability, security and quick time to market for apps.
Kpmg Developed complies with AI- an agent who helps identify environmental, social and government compliance. Using Microsoft AI technologies, the agent helps identify relevant obligations, generating statements in natural language, assessing control efficiency and redirected control descriptions. This has already helped one of its clients to achieve 70% Improvement of Checks and Risks Descriptions, an 18-month reduction in timelines for observations and a 50% cut in continuous observations. KPMG also uses an agent to support new hires by giving templates and historical references to speed up the onboarding process and reduce follow-up calls by 20%.
In order to improve its customer service companies markedly T-Mobile Used Power apps to develop Promogenius – an app that combines promotional data from multiple systems and documents to keep front -line employees equipped with the latest promotional information for customers. With the help of Copilot Studio, the company embedded an agent in the app so that customer service representatives can immediately search for technical details from device manufacturers and Create a customer -turning image of product information in a fraction of the time a manual search would require. Promogenius is other most used app in the businessWith 83,000 unique users and 500,000 launches a month.
Using Copilot Studio, Virgin money Developed Redi – an agent who acts as a digital host in a mobile app for credit card customers. The agent, who is trained to understand colloquial vialisms and even known for telling jokes, acts as a safe way for customers to get answers quickly while understanding appropriate context for when a live representative is required. The company considers this agent as a tool for its employees to serve customers better, Handling over a million interactions, increased customer satisfaction and becoming one of the bank’s best -rated service channels. Redi now Supports customers across Virgin Money’s digital platforms and has been recognized with an industry award for AI in financial services.
To help employees navigate countless procedures, developing rules and complex banking systems, Wells Fargo built an agent through teams to ensure quick and accurate customer support. Using large language models, the agent provides immediate access to guidance of 1,700 internal procedures across 4,000 bank branches. Employees can now find necessary information faster without the support of a colleague with 75% of searches happening through the agent and response times reduced from 10 minutes to 30 seconds.
There is tremendous potential for agents to run AI-FIRST DIFFERENTIALING FOR ORGANIZATIONS ALWAYS, especially when combined with copilot and Human ambition. At Microsoft, we believe that AI is about strengthening human performance, locking potential and democratizing intelligence for as many people as possible with our Sky and AI solutions – as shown in these AI transformation stories from more than 700 customers and partners. I look forward to working with you to unlock the opportunity to create pragmatic innovation and realize meaningful business influence for your organization.